We are committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs. After a thorough clinical examination, your dentist will describe the treatment that they recommend, an estimate of its cost and any alternatives that are available. Any relevant risks will be discussed. Please do not hesitate to ask questions – we want to be sure that you fully understand and agree with the proposed treatment.
The following is what you can expect when you come to see one of our dentists as an NHS patient: Examination, diagnosis and advice, treatment planning based on your needs, preventive care and treatment, periodontal treatment, conservative treatment, supply and repair of dental appliances, X ray radiographs and prescriptions for any drugs that form part of your treatment plan. Most treatment is usually necessary to remove disease. To maintain oral health, you need to follow the advice your dentist gives you relating to your treatment. New patients should be clear when they make a first appointment whether they will be seen under NHS arrangements or private contract. At the first appointment, the patient’s medical history is taken on the standard medical history form and this is to be kept with the patient records. Please notify us if there are any changes to this, at subsequent appointments. The initial consultation with the dentist should be of sufficient duration to allow a full clinical examination (unless this is undertaken at a follow up appointment and the patient is aware that this is the case). Sufficient time is given for you to discuss treatment options and the cost of treatment and to ask any questions after the consultation. As an NHS patient, you will need to sign an FP17 form and be given a completed FP17DC form outlining your treatment plan. At the end of the first course of treatment, you should have a shared understanding about whether and when you will need to be seen again, you will receive recalls dependent on your need, as determined by your dentist. Please feel free to ask questions at any time.
Along with NHS treatment, the practice offers a full range of cosmetic dentistry, including teeth whitening and orthodontic treatment (invisible braces and more). NHS patients can opt to have part of their treatment privately. Private treatment gives you more time with your dentist, as well as personal service, greater choice of materials and higher quality laboratory work for a better looking result. There is also a greater range of treatment options available, as cosmetic treatment is excluded from the NHS.
Urgent care refers to treatment that the dentist considers necessary in order to relieve severe pain, or to prevent your oral condition from deteriorating before you are able to undergo more permanent treatment. Out of hours call 020 3594 0938 or you can call the surgery. Alternatively call NHS 111
Paying for your dental care
It is our practice policy to give patients full information about the cost of their dental care before any treatment is undertaken. We provide a range of ways to pay for your dental care and we accept cash, cheques, debit or credit cards. Payment is usually made at the start of the treatment or in stages at every appointment.
Repairs and replacements
Dental treatment is provided to a very high standard, but occasionally treatment may need to be replaced or repairs may need to be undertaken. Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year. Please contact us immediately if you experience difficulty with any treatment that we have provided.
We always try to arrange appointments at a time convenient to our patients. If you have made an appointment which you subsequently find you cannot keep, please give as much notice as possible, so we can give the appointment to another patient who may need to see us at short notice. We provide a range of appointment times for patients including early mornings.
You can choose which dentist you would like to see at the practice and we will try to accommodate your wishes, but it may not always be possible because the particular dentist may not be available.
Recalls and Missed Appointments
At the end of your course of treatment, your dentist will discuss with you when you will need to be seen again. NHS dentists follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE) on how often patients need to see their dentist, according to their oral health needs. It is no longer the norm for NHS patients to have two NHS check-ups each year, if you do not need them. The Department of Health wishes NHS resources to be allocated to those who need it most. You can of course visit your dentist more often, on a private basis, if you prefer to talk to your dentist more regularly about your oral health needs. If you are not able to keep an appointment, please give us at least 24 hours’ notice. If an appointment is missed twice, then the practice may refuse treatment, as per the practice FTA policy. Please ask at reception for further details.
Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence, in accordance with our practice policy. Please ask at reception for more details.
We take your views seriously
Patient views are very important to us, which is why we carry out annual patient surveys.
Zero Tolerance Policy
We operate a zero tolerance policy when it comes to abuse and aggression towards staff. The practice defines violence and aggression as ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’, including threats against the practice staff, verbal abuse, psychological abuse or physical attacks.
We do our best to provide you with a high standard of dental care and service. If you feel that you have cause for complaint – then please raise it at reception. We have a complaints procedure which aims to resolve any problems to our patients’ complete satisfaction.
At your service
We hope that you are entirely satisfied with your dental care and treatment and would be happy to recommend our services to others. If you have any questions about NHS dental care, please ask a member of the practice team, who will be pleased to help. Should you have any comments or concerns, please talk to a senior member of staff.
Equality, Diversity and Human Rights
We recognise all our patients as individuals with diverse needs. We will aim to accommodate the needs of our patients relating to any disability wherever possible. We respect the rights and dignity of all our patients. We invite comments regarding improvements to the provision of our services in relation to patients with disabilities.
If you are pleased with the care and treatment you receive from our practice, please recommend us to others.